Refund policy
E C Engraving – Refund & Returns Policy
At E C Engraving, every custom order is made specifically for you. Please read our refund policy before placing your order.
Custom & Personalised Orders
Due to the personalised nature of our products, we do not offer refunds, returns or exchanges on custom-made or personalised items if you change your mind, order the wrong item, or provide incorrect information, spelling, measurements or artwork.
Please ensure all names, dates, colours, sizes and design details are correct before approving your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item due to our error, please contact us within 7 days of receiving your order.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
If the issue is confirmed to be our fault, we will, at our discretion:
- Replace the item at no additional cost; or
- Provide a refund where appropriate.
Order Changes & Cancellations
Custom orders may only be changed or cancelled before production begins. Once production has started, cancellations or refunds are not available.
Shipping
E C Engraving is not responsible for delays caused by shipping carriers. However, if your order is lost or arrives damaged in transit, please contact us and we will work with you to help resolve the issue.
Consumer Rights
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement or refund.
If you have any questions about this policy, please contact:
E C Engraving
📞 0437 353 496